Policies

Shipping Policy

 

Seeing that we only produce on-demand, our products are shipped within 3 weeks after your order has been placed. You will be notified via e-mail once your order is on its way to you and you will receive a tracking number.

Unfortunately, Joana Hakki does not offer free shipping on returns. Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your order back to us if you’d like a refund or an exchange.

If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Where you have paid any duties or taxes directly to the relevant authorities on the importation of the product you wish to return, Joana Hakki shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible. The customer is liable for all duties and taxes that are charged for transporting the returned products back to Joana Hakki.

Customers are responsible for the shipping until we have received the returned products; risk and cost of the returns remain with our customers. Therefore, we strongly advise that products are returned via a safe shipping alternative, preferably one that uses a tracked and signed service. We don’t guarantee that we will receive your returned product.

Please contact us at info@joanahakki.com so we can provide you with instructions on where to send back your products.

 

Refused Shipments

If the order is refused on delivery, you will be responsible for any shipping costs and/or any duties and taxes incurred in the item’s return. Accordingly, any incurred cost will automatically be deducted from your refund.

 

Return Policy 


Our products are crafted especially for you, we therefore do not offer any returns or exchanges. 

However, if you have any concerns with the product you received, please send us an e-mail to info@joanahakki.com in order for us to assist you. 

In case we do agree on a return or an exchange, please do not send back any items without your return authorization and instructions. 

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund. We will not be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

Returns will not be accepted if the tags have been removed or tampered with nor if the product has been used, soiled or damaged in any way.

Joana Hakki will not issue refunds for products purchased through other entities, such as distributors or retail partners.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

 

Refunds (if applicable)

Once your return is received and inspected, you will be sent an e-mail to confirm receipt of the product as well as be notified on whether your refund has been approved or rejected. If it has been approved, your refund will then be processed and you will receive your full paid amount back in the same original method of payment within a few days.

 

Exchanges (if applicable)

We only replace items if they are defective, damaged or incorrect. In the event of receiving damaged or incorrect items, please send us an email at info@joanahakki.com within 48 hours of receiving the items with all the details and evidence. Your inquiry will be reviewed and if the item you received is different to your order or has been damaged during shipping, we will replace or refund your order where appropriate.

Handling times may vary depending on your query and shipping times.  

 

Late or missing refunds (if applicable)

If you’re eligible for a refund and have received our confirmation but have not yet received the amount, give it a few days as processing times may vary depending on different institutions. However, if over a week goes by and you still haven’t received your payment, please contact your credit card company and then your bank as it may take some time before your refund is officially deposited.

If you’ve done all of this and you still have not received your refund, please contact us at info@joanahakki.com.

 

Sale items (if applicable)

Discounted items are not eligible for a refund.

 

Terms and Conditions

Welcome to Joana Hakki!

These terms and conditions outline the rules and regulations for the use of Joana Hakki Ltd's Website, located at joanahakki.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Joana Hakki if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Joana Hakki, you agreed to use cookies in agreement with the Joana Hakki Ltd's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Joana Hakki Ltd and/or its licensors own the intellectual property rights for all material on Joana Hakki. All intellectual property rights are reserved. You may access this from Joana Hakki for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Joana Hakki
  • Sell, rent or sub-license material from Joana Hakki
  • Reproduce, duplicate or copy material from Joana Hakki
  • Redistribute content from Joana Hakki

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Privacy Policy Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Joana Hakki Ltd does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Joana Hakki Ltd,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Joana Hakki Ltd shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Joana Hakki Ltd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Joana Hakki Ltd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Joana Hakki Ltd; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Joana Hakki Ltd. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Joana Hakki Ltd's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Privacy Policy

Your privacy is important to us. It is Joana Hakki Ltd's policy to respect your privacy regarding any information we may collect from you across our website, http://joanahakki.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 28 October 2020.